Potentially hundreds of Thameslink passengers may have been overcharged over the two bank holiday weekends in May. On both weekends the line between West Hampstead Thameslink and St Pancras (low level) was closed for engineering work. Trains from Bedford/Luton terminated in platforms 1-4 at St Pancras (high level) and passengers wanting to continue south had to walk down to the low level platforms (A-B). The problem is that there was no internal out-of-station interchange (OSI) set up between the Oyster validators for platforms 1-4 and the gateline for platforms A-B. Thus a journey from Elstree to Blackfriars was charged as two journeys; Elstree to St Pancras and St Pancras to Blackfriars.
I’m delighted to be able to report that the issues at St Pancras over the two bank holiday weekends in May are being resolved. A GTR spokeswoman said: We apologise to the passengers impacted by this charging error. As soon as we were alerted to the isolated issue our revenue team worked with the technical … Read more