It is with some dismay that I have to report that TfL do not appear to be coping well with preventing overcharging at stations where one-way systems are in operation. I’m aware of issues at both Woolwich Arsenal and Finsbury Park. The problem is mainly associated with Oyster or zip cards. As I understand it, an emergency setting has to be made each day to allow Oyster cards to keep a journey open when passengers have to leave the station and re-enter at a different entrance. For contactless the setting is permanent in the back office. The station setting seems to be a bit hit and miss. I’d urge anyone using the interchanges at either station to check journey history and complain to the helpdesk if they have been overcharged.
UPDATE: Southeastern say that a fix has been applied today after they received an email yesterday. FURTHER UPDATE: It hasn’t been fixed as touches are missing from yesterday (Sun 4th). After hearing reports about a serious equipment malfunction at Kidbrooke station in Southeast London I visited the station last night. It seems to be related … Read more