It is with some dismay that I have to report that TfL do not appear to be coping well with preventing overcharging at stations where one-way systems are in operation. I’m aware of issues at both Woolwich Arsenal and Finsbury Park. The problem is mainly associated with Oyster or zip cards. As I understand it, an emergency setting has to be made each day to allow Oyster cards to keep a journey open when passengers have to leave the station and re-enter at a different entrance. For contactless the setting is permanent in the back office. The station setting seems to be a bit hit and miss. I’d urge anyone using the interchanges at either station to check journey history and complain to the helpdesk if they have been overcharged.
Equipment Failure at Kidbrooke
UPDATE: Southeastern say that a fix has been applied today after they received an email yesterday. FURTHER UPDATE: It hasn’t been fixed as touches are missing from yesterday (Sun 4th). After hearing reports about a serious equipment malfunction at Kidbrooke station in Southeast London I visited the station last night. It seems to be related … Read more