Home › Forums › Fare and Capping Queries › When OSI is at a disadvantage
- This topic has 5 replies, 3 voices, and was last updated 1 year, 1 month ago by Martin Phillp.
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08/12/2023 at 16:34 #5258Martin PhillpParticipant
I should have checked the OSI times at Tottenham Court Road, Oxford Circus and Bond Street (Elizabeth line) as it appears Oyster has counted three journeys as a single journey.
12.45-13.27: Forest Hill to Tottenham Court Road (Northern/Elizabeth line gateline)
13.35-13.42: Tottenham Court Road (Central line gateline) to Oxford Circus.
13.56-????: Missing touch. (Bond Street EL)
????-14.41: Missing touch – Forest Hill.- This topic was modified 1 year, 1 month ago by Martin Phillp.
09/12/2023 at 08:45 #5260Alan WhiteParticipantYes, I’ve been caught out by those annoying OSIs at Oxford Circus and Bond Street. See the comments on 21 Dec 2022 near the bottom of https://oysterfares.com/information-pages/maximum-journey-times/#comment-17161
In my case it didn’t cost me anything as I was fortuitously just inside the MJT. In your case, I’d either correct it online if you can or phone TfL.
Someone should also complain about these daft OSIs. As I said, I doubt that anyone, even those of us who have a decent understanding of the system, would expect there to be an OSI between adjacent stations on the same line.
One wonders how much TfL is making on these two from customers who don’t pay attention to their spending.
09/12/2023 at 15:50 #5261Martin PhillpParticipantI received an automated refund of £6.80 today.
11/12/2023 at 09:59 #5268Si HollettParticipant“Someone should also complain about these daft OSIs.”
It’s not daft, it’s the Victoria-Elizabeth interchange – on the street because the cramped and over-crowded Oxford Circus couldn’t handle a behind-the-gateline interchange (which would have a lot more footfall than the unpublicised current one). Perhaps it would be better if it would just be to the Hanover Square entrance of Bond Street, but that would create other issues (what if that entrance is closed, confusion that it doesn’t work for the other entrance, etc) – and other than intra-station interchanges, there’s no OSIs specific to certain gatelines.
- This reply was modified 1 year, 1 month ago by Si Hollett.
11/12/2023 at 17:46 #5270Alan WhiteParticipantI can see we’ll have to agree to disagree 🙂
Oxford Circus to Bond Street is 500m – 5 minutes – along Oxford Street, yet the OSI is a massive 20 minutes. That’s easily enough time to arrive, do some shopping, enter at the other station, and return home. That’s exactly – perhaps aside from the shopping – what Martin Phillp did: his journey was a return to Oxford Street from Forest Hill. That’s clearly at least two journeys yet TfL thinks it should be one. It’s nonsense.
As you can tell, I have an aversion to OSIs in general, and poorly implemented ones like these two make things worse. A journey should start at touch in and end at touch out; the next touch in is a new journey. OSIs, especially when combined with MJTs, serve only to complicate.
This is why I always use Travelcards: all these problems don’t exist.
12/12/2023 at 01:37 #5271Martin PhillpParticipantI’m not too bothered about the TCR OSI as it was a sensible transfer after I visited the bank on TCR.
The second one was frustrating as I went to do some quick Christmas shopping in John Lewis and then walked over to Hanover Square to use the Elizabeth line. I was in a rush to return home, so the OSI if I stayed for longer wouldn’t have been an issue.
Clearly TfL are aware as I got an automated refund recognising that it should have been £3 for two journeys including the OSI at TCR and the journey from Bond Street EL to home being £3.
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