My own personal use of Oyster has been ticking along quite nicely of late. I check journey history regularly and get statements from time to time to keep records for posterity. You can imagine my surprise this morning when I received an email telling me that I was due a refund “for operational reasons”. Previous experience tells me that I won’t get to find out what the reason is, but hey, who’s complaining?
Well I am actually. For some reason best known to the programmers of the system I have to pick this refund up from London Bridge Underground. This was the place that I originally activated auto top-up, back in the days before Southeastern joined Oyster. I very rarely go there these days so I will have to wait 8 days for the refund to expire and then receive the email inviting me to select a new station. Why can’t they then set that new station as the default place to send operational refunds?