This is an old page. The current version can be found here.
This is one of the most useful tools on the Oyster website. It allows you to see what journeys the Oyster system thinks you’ve made, and therefore enable you to spot errors. Warning: it could also be used by a disgruntled partner to prove you hadn’t stayed late at the office. As with all things to do with Oyster, it is more complicated than it needs to be. There are actually two ways of seeing the information and both have a delay of about two days.
Display on the screen now
To be able to access this version you need to have purchased pay-as-you-go credit through the Oyster online website (including setting up auto top-up). The information displayed covers the last eight weeks, but journeys made within the last two days are not normally available. You can click on the image to see a full size version which includes two screen prints side by side.
Each line of the table corresponds to a single action, starting with the most recent. The fare column is poorly formatted. Entry results in a negative amount (the maximum fare) but the minus sign is above the amount. Exit then shows a positive amount unless you actually used the maximum fare. The price cap column does not appear to be used, even if you do trigger a daily cap. In the early part of 2010 this display often missed out chunks of journey history, but recently it seems to be more reliable.
Statement sent by email
You do not need to have purchased anything from Oyster online to be able to receive this version. From the TfL website you select “Help and contact” at the very top of the page. On the next page you select in order “Make a complaint”, “Oyster” and “Statements”. Fill in the oyster card type, card number, and security answer on the next screen and press “Continue”. Then fill in your contact details and press “Submit”. Your statement will be emailed to you within 3-5 days, but it will be complete up to the previous day, even if that was after the statement was requested. Again you can click the image to see the full size version.
Overall this layout is far superior to the online version. Each multi-leg journey is combined into one entry with the exception that pink route validators are shown underneath the relevant journey. The price cap column correctly shows when you’ve been capped and the history starts with the oldest journey which is much easier to understand. The only issue I’ve found so far is with incomplete journeys, especially where it included a double entry touch-in which was ignored by the system. Plus there is a cosmetic error where National Rail journeys are described as Tube/DLR.