I’ve just got back from a night out in town and had a major problem at London Bridge on the way home. All the gates were locked open (nothing unusual in that, I know) but rather than have some Oyster readers working as entry and others as exit, EVERY gate was set to exit only. This even included the wide gates with a validator attached as that had been set to exit only.
I wonder how many people just touched on the wide gate validator and received an unstarted journey charge? It certainly caught my brother out, so I’ll have some sorting out to do with the helpdesk later in the week.
I also wonder whether Southeastern get a cut of incomplete journey charges where the unmatched touch is made at one of their stations? You can bet that many people won’t realise they’ve been over charged.