Yes, you read that right. A customer travelled from Barking to Homerton via West Ham and Stratford. At West Ham they followed the instructions on a sign and touched their card on a validator in the subway. When they got to Homerton a revenue inspector checked their card and saw the touch out at West … Read more

A trial has silently started (on July 5th) whereby passengers who touch in or out at 16 Central London National Rail stations will be charged an enhanced incomplete journey charge if they do not touch out or in at the station at the other end of the journey. The Rail Delivery Group (RDG) are leading … Read more

One of the anomalies created when contactless was extended to Windsor & Eton Riverside was the treatment of journeys from the Slough area to the Staines area via the two Windsor stations. A number of the fares were set up with interchanging between the two Windsor stations in mind, but no out of station interchange … Read more

There has been a problem with Oyster Capping dating back to January 2010 when PAYG was rolled out across all Greater London rail services and extended to cover the Grays area in Essex.  This has finally been addressed (fixed would be doing a lot of heavy lifting) although the Grays area has not yet taken … Read more

There is a pretty nasty problem for some people using Apple Pay’s Express Transit feature.  Details below, but first an overview of the feature. Apple Pay Express Transit Within Apple Pay you have the ability to set a feature called Express Transit and select a card to always use with it. This card does not … Read more

Some good news! A few years ago TfL introduced retrospective weekly capping for blue adult Oyster cards without any discounts. This meant that each days journeys were run through the same back-office function as is used to calculate daily and weekly charges for contactless cards and devices. At the time it was stated that discounted … Read more

The Mayor of London has announced a new initiative to encourage bus and tram usage at weekends in the summer holidays.  It will run for six weekends from July 25th to August 31st, including the bank holiday Monday on the last day. After making one chargeable bus/tram journey on a day, all further bus/tram journeys … Read more

As reported earlier, a gremlin got into the setting of off-peak caps from all the stations east of Shenfield, other than Beaulieu Park. Southend Airport was also thought to be fine, but it turns out that was affected as well. The result of this gremlin is that the TfL system believes that the off-peak caps … Read more

Three new out-of-station-interchanges (OSIs) have been introduced this month. The first two are to solve a problem at both Stevenage and Welwyn Garden City where some passengers may want to change trains but have to exit through a gateline and enter another one to do so.  The OSI at Stevenage is between platforms 1-4 and … Read more

These are the extensions that were pulled out of the December update at the last minute. The reason given at the time was that there were some technical issues. When the new stations were enabled in the fare finder at the end of February it became clear what some of those issues were; including Broxbourne … Read more