Reply To: Finsbury Park return incomplete journeys

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#262
David Walters
Participant

The failed journey is:

???? – 09:30 [No touch-in] to New Barnet [National Rail] £3.75 £12.75

I hadn’t thought to look in the previous journey. That is:

07:41 – 08:01 New Barnet [National Rail] to Finsbury Park [London Underground / National Rail] £3.90 £16.50
09:11 Touched pink card reader, Finsbury Park [National Rail] £0.00 £16.50
08:01 Touch out, Finsbury Park [London Underground / National Rail] +£4.40 £16.50
07:41 Touch in, New Barnet [National Rail] £8.30 £12.10

So a 70 minute gap. I understand the need for the EOSI but more than an hour at Finsbury Park, especially when if you are waiting for a train you are likely to do that on the platform there, seems too long.

The times I was charged a maximum fare are 59 and 65 minute gaps.

What I’m after is a way for this to not happen. I’m expecting to make this journey a couple of times a week for the next few months and I can’t get a refund online when they get it wrong.

As for FCC/GTR, I’m aware of that. Bit disappointed that the TfL Oyster helpline person had such old information though 🙁