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01/02/2022 at 21:15
#3678
Moderator
Hi Andy,
If the travelcard is stored on the Oyster card then you should be able to persuade a staff member to add the discount without the gold record card because the evidence is already on the card.
However, 6 weeks without the record card to validate discounted National Rail tickets is unacceptable. I will make some enquiries.