Reply To: Charged same station exit at Waterloo LU and then maximum fare at Bank LU

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#4153
C
Participant

Hi Mike,

I think I have recently been overcharged for a journey involving a change to the Waterloo and City line.

I’ve been charged £4.50 for a weekday evening trip from Bond Street to South Quay and it would have been more if I hadn’t hit the daily cap.

I traveled from Bond Street to Waterloo on the Jubilee line then got off the Jubilee line due to delays and changed to the Waterloo and City line to Bank and then the DLR to South Quay. At Waterloo I tapped out at the gates and back in on the validators 2 minutes later.

Journey history is showing this as a single journey so I can’t understand why I would be charged more than £3.20.

Have you got any idea what might have happened here?