Reply To: Charged same station exit at Waterloo LU and then maximum fare at Bank LU

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14/09/2022 at 11:22 #4167
C
Participant

Thanks for your help Mike, I tried the helpdesk again. Initial response was that I had been charged correctly “as I traveled through zone 1” but after again pointing out that I didn’t travel on National Rail they agreed to process a refund and said they would raise it as a bug.