I have experienced a similar situation to what Emmett wrote about recently at Waterloo. It seems things have changed at the station recently, perhaps due to the new shopping concourse where the Eurostar terminal was (called the “Sidings” apparently).
I usually commute home from Bank via Waterloo to Barnes Bridge. I’ve noticed on the past two trips I’ve been charged for two separate journeys rather than the Oyster system recognising my journey as a single trip — thankfully TfL have refunded me the overcharge, but it’s a hassle having to request this. I wonder how many people don’t notice this in their journey history!
My tapping behaviour:
(1) In at Bank
(2) Out of the tube in the hallway leaving Bank (no barrier)
(3) Barrier one – entering the first National Rail area (under tracks 1-19)
(4) Barrier two – entering the shopping concourse
(5) Barrier three – back to National Rail (tracks 20+), after the escalators from the shopping concourse
Does anyone know a better way to do this? Am I meant to avoid steps 3-4 above? (TfL over the phone isn’t very helpful about this.) It was convenient to use the subterranean passage to go between Bank and the outer tracks of Waterloo in the past…but now am I meant to go upstairs from Bank first, through the crowded main part of the station, to get to tracks 20+?
Here is the way the journey looks in my Oyster journey history:
BanktoWaterloo (London Underground) £2.50
18:22 – 18:27
Waterloo (National Rail)toWaterloo (National Rail) £0.00
18:28 – 18:29
Waterloo (National Rail)toBarnes Bridge £4.00
18:30 – 18:59