Home › Forums › Fare and Capping Queries › Incomplete incomplete journey refund › Reply To: Incomplete incomplete journey refund
10/01/2023 at 14:10
#4503
Mike
Moderator
Hi Alan,
You’ve completely blown their minds with such a long and complex set of journeys. Go back to them and simply ask why fully completed journeys in zones 1-6 should cost more than the daily cap? Keep pushing until they agree to refund the rest.