Reply To: Incomplete incomplete journey refund

Home Forums Fare and Capping Queries Incomplete incomplete journey refund Reply To: Incomplete incomplete journey refund

#4503
Mike
Moderator

Hi Alan,

You’ve completely blown their minds with such a long and complex set of journeys. Go back to them and simply ask why fully completed journeys in zones 1-6 should cost more than the daily cap? Keep pushing until they agree to refund the rest.