When I applied for my 60+ card back in 2017 I remember ticking the box on the application that I wished my details to be passed on by TfL when I become eligible for the full freedom pass this coming July.
A friend of mine who was 66 last month also had ticked the box but his details were not passed on.
On hearing this I contacted the helpline to be told they had no record of my wishes but at least I know now that it is in hand.
Just a nudge to anyone approaching 66 to check around 2 months before to ensure details are correct also it has been a while since I had rung the helpline is now a 45 minute wait on the phone the new norm.