Reply To: Oyster charges calculated incorrectly

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Hi David, and Duncan,

Just to clarify David’s specific questions:

1) Yes it is a known issue.
2) Yes, an adult Oyster would be corrected overnight and refunded within 2 weeks.
3) Yes, if you avoid touching out in zone 2 or above then the system will work correctly.

And for Duncan, thank you very much for helping out. It is appreciated. As I tried to explain in the other thread, the Oyster system will not refund a previously charged journey. When you exit at Canary Wharf the system has to assume that you will end the journey there and charges the peak fare. When you come to exit again in zone 1, although the journey is now off-peak the system can’t charge less than has already been charged.