Reply To: Slough to Stratford

Home Forums Fare and Capping Queries Slough to Stratford Reply To: Slough to Stratford

#8993
Stephen Dawson
Participant

Thanks – that makes sense but, as you say, rather difficult to know what the correct cap/fare should be.

My focus was really only drawn to the figures by the charging issue, and I was intrigued as the quoted cap seemed odd.

I used contactless via a debit card on my phone. Saturday’s travel was successfully debited on Sunday, but a second attempt to charge me on Sunday was rejected by my bank. On Monday a third attempt was made which showed as Pending for a while but has now been finalised, so two successful charges.

Now it’s been finalised I explored a challenge via the bank but they require an attempt at resolution with the merchant first.

My TfL contactless statement shows a warning that I’ve been charged for outstanding fares – it appears TfL’s system failed to record the successful Sunday morning payment, hence the 2nd and 3rd attempts.

I’ve contacted them and await a response within the 10-day promised timeframe.

My wife similarly had a second Pending payment on her credit card for a couple of days but hers has disappeared (for now) without finalisation.