Along with thousands of others, my eldest has just made the transition from 11-15 zip to 16+ zip. Prompted by the letter received in late August I applied online for the new card. As his school is just outside London I had to print a letter for the school to sign and stamp, then take the letter and payment to the post office. However, the photo and age verification were completed online which no doubt sped up the process. Less than two weeks later the zip photocard arrived.
Yesterday I went up to Canada Water to try and get his 16-25 railcard discount added. I was a bit nervous after hearing horror stories of free bus travel disappearing when the railcard was added, plus I didn’t know whether they’d need my son there at the time. Hopefully the fact that we used the same photo for both applications was a benefit because the two cards definitely belonged to the same person.
Anyway, I needn’t have worried because the clerk carefully tabbed down to the second discount field and the whole process took less than a minute. I didn’t get a printout, but as I’d seen his screen while he was doing it I was reassured that all was ok. The final test will come when he uses it, but I’m confident it will all work as planned.