Card stopped

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  • #977
    Chris Hein

    Hi Mike,
    In what situations can an oyster card suddenly show as card stopped.

    My wife just tried to board a bus and it gave this error but the card has been fine when used during the week!

    Unfortunately, I’m away for a few days so can’t give TfL a call to see what’s happened until I get back.

    It’s got credit on it, I haven’t stopped it so was wondering what other reasons there could be for this to happen 🙂


    Hi Chris,

    Has it got auto topup set? If yes, then it’s likely that collection of the last topup failed from your bank. Otherwise the most likely reason is a card or reader fault.

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