Yesterday my wife made a slightly unusual set of journeys, namely:
Lee (Z3) to Gatwick Airport – NR only via London Bridge – Morning peak – £16.50
Gatwick Airport to Kidbrooke (Z3) – NR only via London Bridge – Off-peak – £9.00
Lee to London Bridge – Evening peak therefore off-peak due to ending in Zone 1 – £3.10
London Bridge to Lee – Peak – £4.00
For this she has however been charged £31.50.
I think it should have been charged as a zone 1-3 anytime cap of £8.70, plus a peak Zone 4 to Gatwick NR £9.40, plus an off peak Gatwick to zone 4 NR £6.90, coming to £25 even.
Is this “look-back” likely to resolve itself and refund in a few days, or do we need to contact TfL?
There probably isn’t any refund due because extension fares to Gatwick are not just simply the zones covered. You may remember the article Gatwick The Truth on here a few years back. Because of the bonkers cheap fare from East Croydon to Gatwick the system never charged the full London to Gatwick return fare. DfT/GTR whinged and thus the CPC extension being more than the Oyster extension concept was born.