Maximum Journey Times Applied When Avoiding Zone 1

Home Forums Fare and Capping Queries Maximum Journey Times Applied When Avoiding Zone 1

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #3588
    Flythebus
    Participant

    Hello, I appreciate the detailed website. Just a quick question on maximum journey times applied when avoiding zone 1. I recently made a journey from Canary Wharf [DLR] to Hanger Lane, wanting to avoid zone 1 I travelled via Stratford and Shepard’s Bush (Touching the pink reader at Stratford). Upon completing the journey, I discovered that I had been charged the maximum fare as I apparently didn’t tap out for my journey from Canary Wharf and didn’t tap in for my journey to Hanger Lane. I suspect this is because I exceeded the maximum journey time for the zones I travelled through, however, I find this strange since TfL recommends this journey on its single fare finder. Would I be successful if I launched a complaint with TfL? I hope you can shed some light on this issue.

    (The image I’ve hopefully managed to attach shows the timings and taps of the journey from TfL’s journey history website.) Here’s a link just in case: https://imgur.com/a/LArfeo4

    Timings and Taps

    • This topic was modified 1 month, 1 week ago by Flythebus. Reason: Adding Image Link
    #3590
    Mike
    Moderator

    Hi,

    My understanding is that where multiple routes exist the maximum journey time is the one which applies to the most zones involved. In this case that would be 2-1-2-3. As that is within zones 1-3 we use the top table on the Maximum Journey Times page. For a weekday that allows 110 minutes. Sadly you took 111 minutes.

    Give the helpdesk a call and I’m sure they’ll refund the extra charges. If you make the journey again I’d suggest using the Jubilee line instead of the DLR as it’s likely to be slightly quicker.

    • This reply was modified 1 month, 1 week ago by Mike.
    #3592
    Flythebus
    Participant

    Thanks a bunch for your advice, called TfL this morning and they were happy to refund the extra charges.
    Just wondering how you accumulated such an in-depth knowledge of the fare system. Was it just through your experience and observations or some kind of insider knowledge? That’s just my curiosity sneaking through.
    Thanks again, your website is a truly amazing resource.

    #3593
    Mike
    Moderator

    Glad you got it sorted. It’s a mixture of experience, FOI and contacts.

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.