Why can’t railcard holders resolve incomplete journeys online?

Oyster Fares Forum Forums Using Oyster Why can’t railcard holders resolve incomplete journeys online?

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  • #245
    Chris D.
    Participant

    I seem to pick up about one incomplete journey a month (recently I failed to touch in at my home station, a mistake that was quite expensive since I got a max fare and also an OSI didn’t apply so got charged for a second journey).

    I don’t think it could have fixed the above example, but it could have resolved others. Is there a reason railcard holders aren’t able to resolve incomplete journeys online? I’ve never understood the limitation.

    #246
    Mike (admin)
    Keymaster

    I’m not sure it’s just railcard holders. I’m sure I’ve had to contact them about contactless issues as well. I don’t know the criteria though. One to ask next year maybe.

    #254
    Chris D.
    Participant

    Thanks. I can understand all sorts of incomplete journeys being unresolvable, especially those missing touch-ins or that need a second journey addressed due to an OSI not applying. But I’ve had to call for every type of issue including basic ones (some of them not my fault!). I certainly don’t understand why there’s a blanket stop on Railcard refunds.

    At my home station I have forgotten a couple of times when dealing with the ticket office/TVM for something. Then I don’t pass any readers on the way to the platform and out of sight is out of mind. I’d much prefer readers at platform level but understand why that doesn’t happen as a rule.

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