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Mike (admin)
KeymasterSorry, I get you now. Yes, Epsom and Cuffley are the two where contactless caps are both higher.
Mike (admin)
KeymasterA quick look in the fares finder shows Oyster Caps cheaper than Contactless ones from both Epsom and Cuffley…
Which is pretty much what I said. I’ve asked questions of GTR and am waiting for a response.
Mike (admin)
KeymasterYes, in very limited cases. I’m waiting for feedback from GTR at the moment and will soon be publishing full details. There are 12 stations involved and in almost every case the contactless cap is cheaper. Epsom is by far the most affected, along with Cuffley to a slightly lesser extent. Watch this site/space.
Mike (admin)
KeymasterHi kt1974,
I can probably provide sensible answers to some of those questions if you can copy and paste your journey history in a reply. Without specifics I can’t really help.
Will I get in trouble for all my theoretically Incomplete Journeys?
It depends. If you touch in within your zones and have a ticket covering your journey beyond your zones then, no. I really need specifics of journeys made, touches made and other tickets held.Will TfL ever untangle the fare mess?
They’d love to untangle it, you need to lobby your MP.Will we be allowed to buy Boundary Zone tickets online or at (all) machines?
Online is already possible by using https://tickets.railforums.co.uk and use the Advanced options to say what kind of travelcard you have.Will the whole South East ever be Oyster-compatible?
No.Will the absurdity of different fares and different definitions of off-peak depending on which gates you use at the same station ever be untangled?
Can you expand with an example or examples and I’ll try to answer.Mike (admin)
KeymasterHi Michael,
The answer is shown on the fare finder when searching for a fare with Epsom at the outer end. The contactless daily caps are more expensive.
Mike (admin)
KeymasterIt’s a good question. I will put it to my contact at GTR after the bank holiday.
When Epsom first got added to Oyster I was assured by GTR that zone 1-9 travelcards would be valid there. They don’t work the gates, but staff have definitely let people through manually. The contactless caps changed when PAYG was extended to Dorking last year. I’ll answer properly when I hear back.
Mike (admin)
KeymasterWell, that’s an interesting development. I would imagine Cuffley will go the same way at some point, although more people probably use Epsom than Cuffley.
Both stations are part of a growing list of places where there are different caps applied when using contactless compared to Oyster. If you use an Oyster card to these places then you will be capped at the Oyster zonal rate (not always zone 9) because that’s all Oyster can do. The adult fares get put through the back office later, but I’m assured that it won’t retrospectively increase the charge. However, when using contactless you will be subject to the contactless caps (which aren’t always more expensive).
This is a consequence of the political desire to expand Oyster to places where the cap structure did not match the travelcard prices already in place. When they finally get round to allowing discounts on contactless PAYG I fully expect Oyster to be discontinued at those places.
I think I need to look at documenting the arrangemnets at these dual-capped stations shortly.
30/04/2026 at 14:22 in reply to: Fare finder mismatch with charged fare Waterloo NR – Fulham Broadway #8823Mike (admin)
KeymasterThis is a strange one. It looks like the default route has been suppressed as the fare finder is only showing the via Putney/East Putney fare. This shouldn’t happen. There will be a default route set, which is probably zone 1-3 as you predict. I’m not sure whether via Clapham Junction and West Brompton would also trigger an alternative. You might need to touch both pink readers.
In general, alternative routes are shown wherever they are set up. It’s certainly not just for avoiding zone 1.
Mike (admin)
KeymasterHi Daniel,
I think you’ve hit the nail on the head. It will be an unexpected consequence of the fares freeze which wasn’t allowed to include Underground set fares. The lines out of Liverpool Street, especially beyond zone 6, have additional considerations as part of the deal to allow TfL to take over those services from Greater Anglia.
We’re still under 2 months from the fares revision, so it’s possible that no-one has yet noticed. I’d imagine that most people on Underground set fares are resigned to the fact that the fares freeze doesn’t apply to them. I’m a little surprised that MPs in affected constituencies haven’t kicked up more of a fuss, but perhaps they just don’t realise.
Mike (admin)
KeymasterThere are a few scheduled transistions at the beginning and end of service, but otherwise it can be done at any time to aid service recovery.
Mike (admin)
KeymasterSadly there are lots of routes that journey planners will suggest which don’t necessarily take account of programmed interchanges. There are no direct trains between Euston NR and St Pancras NR, and as someone making that transition would need to use two OSIs with plenty of internal walking, I imagine that it was requested by ATOC in the run up to Oyster extending to all NR routes. They also requested Marylebone NR to Paddington NR which is almost never used. There are also no direct trains between Aldgate and Aldgate East unless you count a Circle line train which turns into a District or Ham&City train at Edgware Road.
Finally, Richmond to Clapham Junction is quite frequent and some of the services are limited stop, Clapham Junction to East Croydon has plenty of non-stop services, so I’m not surprised that the route sometimes turns out to be quicker.
Mike (admin)
KeymasterNo, why would there be? There are direct trains.
Mike (admin)
KeymasterHi Michael,
So, the zones 1-5 off-peak railcard cap is £10.15, as you found out on the 11th. If you have capped at £6.95 for zones 1-3, the most you will be charged extra is £3.20. You are correct that breaking the OSI did save you 30p, but the cap would have prevented the full £4.15 mixed mode fare being charged from either Seven Sisters or Ravenscourt Park. You could also touch on a bus at Victoria which would be free as you had capped and would also have broken the OSI. Unless you are certain that you won’t travel again I wouldn’t recommend using a different card because you lose the protection of the cap.
In the case of Ravenscourt Park you could have changed at Earls Court, West Brompton and Clapham Junction for a cheaper zone 2-5 fare of £2.45. You might even have got the direct Southern service from West Brompton to East Croydon.
As for the £1.00 refund, I have no clue. If it had been £0.95 then I’d think it could be the difference between the full fare from Victoria and the extension fare from boundary zone 3. However, I don’t think that discounted Oyster cards are put through the back office overnight, yet. You’ll have to ask the helpdesk and see if they can explain it.
Mike (admin)
KeymasterHi Peter,
Yes. Take a look at the longer reads section where it talks about special short hop fares in zones 1-2.
Mike (admin)
KeymasterHi Jase,
That’s fine. The ticket seller at Harold Wood is definitely wrong.
Mike (admin)
KeymasterHi Jase,
I’ve split this question as it really is a new topic.
You are correct that both legs of your journey approach Stratford from the zone 3 side, but you do need to pay for zone 3. Therefore you need a zone 3-6 travelcard to make that journey without issue. Having said that, if you do try to make the journey with an Oyster card with a zone 4-6 travelcard, the system will deduct a zone 3 single fare from your PAYG balance. You only have a problem if you haven’t got enough balance to pay for that fare.
Mike (admin)
KeymasterHi Robin,
I think Michael is correct here. The sytem can’t differenciate between changing between LU and NR at Blackfriars or Waterloo, even though you did it the other way round (NR to LU). However, they have put in place an automatic adjustment for when people do actually do it.
Mike (admin)
KeymasterHi Gavin,
I suspect you’re not going to be alone in finding these sort of discrepancies.
Firstly it’s important to explain that any fares for journeys beyond the zonal area are set by the train companies, in this case Greater Anglia. Even if there is a problem with a particular fare, TfL can’t just fix it. Fares are currently set to be updated three times a year, in March, July and November. If the fare is set by TfL then they can make changes at those times, but if it is set by a train company then the company has to agree the change.
In terms of the fares to Canary Wharf, I suspect that Greater Anglia are pricing the Elizabeth line fare as just a National Rail fare while those using the Jubilee line or the DLR attract a premium. I’m not certain that they should be treating the EL route that way as the Paddington to Abbey Wood line is treated as a tube like line. However, for now they are so you can benefit. If you wish to complain about the premium being added for the short zone 2 hops from Stratford then you’d need to write to Greater Anglia.
Splitting the journey by using two credit cards is certainly one way of reducing the premium addon because the TfL fares within the zones are cheaper. The drawback is that you run the risk of not capping correctly if you decide to make any other journeys in the evening, for example. You might also try exiting through a gate at Stratford and then coming back in again using the same card. That should split the journey in two but still preserve the tally towards a cap should you need it. Note that it MUST be a gate rather than a platform validator.
I think you’re lucky if TfL have refunded you this time. I wouldn’t want to raise hopes that it will always happen, particularly if you ask yourself several times.
Mike (admin)
KeymasterYes, KeyGo allows break of journey but is restricted to just the participating TOCs.
Mike (admin)
KeymasterHi Robin,
I can’t see anything obvious wrong. Can you please copy and paste your journey history for the day with each journey expanded so I can see actual deductions and reimbursements.
Thanks
Mike (admin)
Keymaster(sigh)
TfL are actually correct. I would write back to Greater Anglia and point out that they are wholly responsible for setting fares from any station beyond Broxbourne. They also set whether afternoon peak applies or not.
Mike (admin)
KeymasterWithin zones 1-6 (and possibly 9 as well) the incomplete journey charge is a zone 1-6 mixed mode fare. This covers most journeys that Oyster is used for. Repeated incomplete journeys are likely to trigger investigations. If your touch in is at a remote location (ie Gatwick) then the incomplete journey charge is higher.
Mike (admin)
KeymasterHi Gary,
£10.40 is the incomplete journey charge at peak times which is deducted to disuade against not touching out. As you saw, it is adjusted if you do touch out.
Mike (admin)
KeymasterHi Adam,
Yes it has. Should have been on 1st March. There’ll be a news item on here shortly.
Mike (admin)
KeymasterThat’s actually another issue which really needs sorting out. Walthamstow Cenral is also a National Rail station so the fares are not actually assuming use of the Underground. I’m afraid Walthamstow Central is quite a hornets nest of issues and you’ll sometimes be charged different fares to the one you expect by looking at the TfL fare finder. If you use my fare finder then I have added a patch to expose the different fares from stations where that is a problem. Stansted Mountfitchet is fine, but both the Airport and Bishop’s Stortford have the issue.
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