Farringdon to Gunnersbury Fare anomaly?

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  • #8749
    Robin REN
    Participant

    Hi Folks, I recently completed this journey from Farringdon, touched in from national rail side, main ticket barrier. Took Thameslink to Blackfriars, took a picture of the river and city (I mean who wouldn’t), touched out NR north side. Touched in LU, took district line to Gunnersbury, touched out. All was done on the same oyster card, with Railcard discount. Surprisingly, I got charged 3.90, which would’ve been the fare if I transferred via the SWR routes. I believe the fare should be 2.15 instead, Is there a catch there on this route I should be wary of? Thanks for your insights in advance!

    #8750
    Robin REN
    Participant

    Oh realised I forgot to include time of the journey. Farringdon NR 2250 – Blackfriars NR 2300 – Blackfriars LU 2301 – Gunnersbury 2338.

    Not my first journey of the day, did a Kew bridge to Waterloo off peak earlier and one bus ride, but I don’t think those are the problem?

    #8751
    Mike (admin)
    Keymaster

    Hi Robin,

    I can’t see anything obvious wrong. Can you please copy and paste your journey history for the day with each journey expanded so I can see actual deductions and reimbursements.

    Thanks

    #8778
    Michael Tsang
    Participant

    I suspect there is a mispricing here again.

    The £3.9 fare is supposed to be “Travelling on London Underground and National Rail changing at Waterloo and Richmond (or Victoria, Clapham Junction and Richmond)” but in the Oyster system, I think that the Blackfriars OSI and other London Terminals OSI (except Vauxhall, E&C or Battersea) use the same code on the card. As a result, it is indistinguishable with a Waterloo interchange from the card.

    Please complain to TfL and request a refund.

    #8779
    Robin REN
    Participant

    Hi both! Apologies for the slow reply. There was some outage with the journey history the other day and I since forgotten about it. The overcharged part was automatically refunded when I touch in the next day.
    The full journey history is below in case Mike is interested:
    Wednesday, 18 March 2026 £1.75 daily total
    16:46 Bus journey, route 267 £1.75 £12.10
    16:46 Automated Refund +£1.75 £13.85
    Tuesday, 17 March 2026 £8.10 daily total
    22:50 – 23:38 Farringdon to Gunnersbury £3.90 £12.10
    23:38 Touch out, Gunnersbury +£0.75 £12.10
    23:01 Touch in, Blackfriars [London Underground] £2.70 £11.35
    23:00 Touch out, Blackfriars [National Rail] +£2.70 £14.05
    22:50 Touch in, Farringdon £4.65 £11.35
    11:46 Bus journey, route 68 £1.75 £16.00
    10:52 – 11:27 Kew Bridge [National Rail] to Waterloo (platforms 12-19) [National Rail] £2.45 £17.75
    11:27 Touch out, Waterloo (platforms 12-19) [National Rail] +£2.20 £17.75
    10:52 Touch in, Kew Bridge [National Rail] £4.65 £15.55
    10:52 Topped up, +£20.00 £20.20

    #8780
    Mike (admin)
    Keymaster

    Hi Robin,

    I think Michael is correct here. The sytem can’t differenciate between changing between LU and NR at Blackfriars or Waterloo, even though you did it the other way round (NR to LU). However, they have put in place an automatic adjustment for when people do actually do it.

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