Thanks for the journey history. I should have realised the issue sooner but it’s clear now. You took 141 minutes to get from Slade Green to Epping. The expected route is via Woolwich and Stratford using 7 zones (6-5-4-3-4-5-6). That gives a maximum journey time of 130 minutes. They broke the OSI to avoid charging two incomplete journeys.
- This reply was modified 1 month ago by Mike. Reason: Corrected attrocious maths error