Reply To: Refund of travel costs whilst waiting for replacement Oyster

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#6005
Mike (admin)
Keymaster

Hi JG,

It is a bit vague, I agree. In fact it seems to be saying that you need to get a replacement card first and use it once to allow it to be registered. From what you’re saying you’ve ordered the card online which means it should be registered and have the travelcard and any PAYG credit already loaded.

I’d certainly keep records of any costs incurred and if they don’t mention it with the new card then call the helpline and enquire. My experience with replacement kids zip cards is that they’re usually quite quick, and those also include a photo which must add to the processing time.

Out of interest, did you have to pay for a new card online, or does the fact that it was an old damaged card mean that they waived the fee? In fact, did the old card have a deposit on it, and if yes, have the refunded that?