Does anyone have documentation about how it actually works? Can I only get a service delay refund if I stick to the original route no matter how long the delay is, even if the service is totally suspended? The reason that the helpline told me that I was not eligible was because I didn’t travel on the Weaver line.
Unfortunately I can’t rely on the right of NRCoT because the delay caused to my journey due to the service suspension was below an hour.