Reply To: Unable to touch out

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#8208
Mike (admin)
Keymaster

Hi Adam,

In that situation it’s probably better to not touch out. You’ll still have one incomplete journey which can be adjusted by the helpdesk. If you touched out at Moorgate you might get into difficulties if a revenue inspector checks you on the train to Hertford. They don’t always see the continuation exit marker.

Please complain to Great Northern about the gates. It’s not acceptable to prevent people from paying the correct fare.