Charged off-peak fare in peak time

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  • 17/02/2023 at 21:37 #4627
    Nazar Efendiev
    Participant

    Dear Mike,

    Today I surprisingly got charged £1.65 for a journey between Tottenham Court Road and Moorgate in peak time. I have a NR discount. It was not capped. Is there any reason why that happened? The journey was between 16:04 and 16:17 on a Friday.

    Kind regards,

    Nazar

    17/02/2023 at 22:46 #4628
    Martin Phillp
    Participant

    Mike should be able to confirm but there is a cut off time before peak cuts in. It’s happened to me at the end of the peak, where I’ve been able to tap in just before 7pm and be charged the off-peak fare.

    17/02/2023 at 23:04 #4629
    Mike (admin)
    Keymaster

    Yes, there is a grace period at each end of the peak times where off-peak fares will be charged. The details are on the FAQ page. It’s 5 minutes at the beginning and 3 minutes at the end currently.

    17/02/2023 at 23:59 #4630
    Nazar Efendiev
    Participant

    Thank you both! Incredible information.
    Nazar

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