Big increase in extension fares?

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  • 06/03/2024 at 15:09 #5467
    Mike (admin)
    Keymaster

    Hi Tony,

    PAYG fares from Iver and beyond are all set by GWR. It does appear that something may have gone wrong here. Do you have any journey history from before and after the fares change to demonstrate what is happening? You may need to contact GWR and ask them why it’s gone up so much.

    As for the daily cap, that is something which is very opaque and I’m still trying to get to the bottom of how it is applied. It looks like the combination of a zonal cap (eg 1-6) plus extension fares has lowered it from what was expected.

    07/03/2024 at 09:37 #5473
    tonythepony
    Participant

    Thanks Mike,

    I didn’t know GWR set the fares out my way directly, but I’ve got journey history, so I’ll take it up with them. I worked out yesterday that I can “fix” it by using GWR to Paddington and swapping cards to avoid OSI. That reverts the fare to what I would expect. So it looks like the full fare is an error as you say. Will let you know what GWR say!

    11/03/2024 at 23:39 #5495
    Michael Tsang
    Participant

    Do you normally use GWR to Paddington, or Elizabeth line for a through journey to Canary Wharf? If you use the latter, does it help if you swap cards at Maidenhead?

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