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Hi, My journey to work was delayed by nearly 30 minutes, and I’m trying to work out if delay repay is applicable. I travelled on an Adult Oyster card, on underground and Thameslink. There was an OSI between the underground and Thameslink legs, so the time for each leg is known, but its overall charged as one journey. On the TFL Oyster Online site, there’s an option for delay refunds, but my destination station (City Thameslink) isn’t displayed. It looks like it only covers LU, DLR, Overground and Elizabeth Line, NOT Thameslink. The Thameslink site presumably only covers their part.
Would you have a suggestion on who I contact for a refund?
Hi Saj,
TfL services are not covered by the normal National Rail delay repay so in this case your journey is treated as being in two halves. If the Thameslink journey was delayed by 15 minutes then you might have a claim with them, but they will look at your arrival time at Blackfriars/Farringdon and compare the time you arrived at City Thameslink with what you should have expected at that time. The Underground and DLR also make refunds if you’re delayed by 15 minutes or more. If they were the main cause of the delay then use the Oyster online site and select either Blackfriars or Farringdon as the destination.
Good luck.
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