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I have a new Oyster card and I have installed the Tfl Oyster app on my phone. When I open the app it says “Enter your Oyster card number” but when I enter the number it sasy “Sorry we are unable to process your request at the moment due to a technical issue. Please try again”. I tried again several times over 2 days but it is still not working.
I also successfully registered the card in an on-line account at oyster.tfl.gov.uk so I can top it up on-line. Is it possible that their system does not like the card being registered both on-line and in the phone app?
The online and phone access methods share the same list of cards as long as you log into them with the same account details. If you’ve registered a card online, it should be available everywhere.
If you’ve logged into different Oyster accounts online and on the app, however, then you’ll see problems like this because Oyster cards can only be registered to a single account.
The other thing to note is that the TfL Oyster app is the most affected Oyster thing by the cyber security alert. Even if you do get a card to view on there you won’t be able to top up. I don’t know whether this also affects the website because I very rarely use my Oyster card these days.
More details of the cyber security alert will be coming shortly – watch latest news.
Eventually I managed to log into the phone app with the same username and password as the on-line account. But the Oyster card which is registered to the on-line account does not show on the phone app and I cannot register it on the phone app. As Mike says maybe its something to do with the cyber security alert. I shall leave it a week and try again.
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