Incomplete Journey – Oyster 60+ – Paddington

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  • 03/06/2026 at 12:27 #8870
    Phil
    Participant

    Yesterday I travelled in and out of Paddington on the Elizabeth Line. I tapped out of the barriers and was let out. On my Oystercard history it shows as not registering – incomplete journey. After a coffee with my daughter, 1.5 hours later I tapped in again and was let in through the barriers again. I then tapped out of my home station and on my history it shows I tapped in at my home station and it shows another incomplete journey.

    Is there a known problem with the Paddington Elizabeth Line ticket barriers?

    03/06/2026 at 15:09 #8871
    Mike (admin)
    Keymaster

    Hi Phil,

    Can you clarify, were you charged the correct fares and did the gates open without human intervention?

    If yes then it just means there’s a delay transmitting the gateline data to the central system. I’ll raise it anyway.

    03/06/2026 at 15:15 #8872
    Phil
    Participant

    Hi Mike

    Thanks for your response. Correct fare was charged and gates opened automatically. Paddington was very busy as strike day and Elizabeth Line was about the only line to provide a good service.

    03/06/2026 at 15:22 #8874
    Mike (admin)
    Keymaster

    Thanks Phil,

    I’m sure that the touches will catch up at some point, hopefully before contactless users are charged a maximum fare. It does sometimes get stuck, but the data is never lost and will be transferred when the connection is fixed.

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