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Yesterday I travelled in and out of Paddington on the Elizabeth Line. I tapped out of the barriers and was let out. On my Oystercard history it shows as not registering – incomplete journey. After a coffee with my daughter, 1.5 hours later I tapped in again and was let in through the barriers again. I then tapped out of my home station and on my history it shows I tapped in at my home station and it shows another incomplete journey.
Is there a known problem with the Paddington Elizabeth Line ticket barriers?
Hi Phil,
Can you clarify, were you charged the correct fares and did the gates open without human intervention?
If yes then it just means there’s a delay transmitting the gateline data to the central system. I’ll raise it anyway.
Hi Mike
Thanks for your response. Correct fare was charged and gates opened automatically. Paddington was very busy as strike day and Elizabeth Line was about the only line to provide a good service.
Thanks Phil,
I’m sure that the touches will catch up at some point, hopefully before contactless users are charged a maximum fare. It does sometimes get stuck, but the data is never lost and will be transferred when the connection is fixed.
Hi Phil,
Can you provide further details, please. The rough time you touched out and in again, plus your journey history as it currently shows. TfL can’t see a fault at the moment.
Thanks in advance.
Hi Mike
Thanks for your reply.
Tapped in at Tottenham Court Road at 15:20 and tapped out at Paddington 15:32. Oyster account shows:-
15:20 – 15:32 Tottenham Court Road to
15:32 Touch out,
15:20 Touch in, Tottenham Court Road
——————————————————Tapped in at Paddington 16:16 and tapped out at Whitton [NR] 18:20 and again Oyster account shows:-
18:20 – ???? Whitton [National Rail] to [No touch-out]
18:20 Touch in, Whitton [National Rail]
16:26 – ???? to [No touch-out]
16:26 Touch in,
——————————————————-Unfortunately due to the strike on 2nd June with the tube strike and delays on the transport system, it took me almost 2 hours to get from Paddington to Whitton.
Hi Phil,
I missed the 60+ in the title originally, so this isn’t the issue I thought. It is still an issue, and maybe your history might help resolving it, but it is specific to 60+ Oysters where no fares are actually charged.
Paddington to Whitton is allowed 1 hour 50 minutes on weekdays so you just exceeded that time, hence it showing two journeys. Validators don’t know which way you’re going, so if you’ve timed out it will always start a new journey. Did your daughter make the same journey on a paid card? If so she’ll need to get it adjusted.
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