Oyster journey history by email

Home › Forums › Using Oyster › Oyster journey history by email

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • 09/05/2021 at 20:22 #931
    Chris D.
    Participant

    Has anyone else not received their Oyster journey history emails recently?

    I haven’t received an email in either April or May (for journeys in March and April).

    I’ve had to make do with manual exports, but curious as to whether this is a general issue or just one affecting me! I’ve been getting their other emails (top-ups, etc).

    Thanks!

    10/05/2021 at 19:54 #932
    Andyboy
    Participant

    I didn’t receive any April statement (for March), but I did receive my May statement (for April).

    10/05/2021 at 23:43 #933
    Chris D.
    Participant

    Thanks for the report! Maybe fiddling with the setting in April (I turned the feature off and on) has caused the May one not to turn up. I’ll leave well alone and cross my fingers for June 🙂

    12/05/2021 at 00:06 #934
    Mike
    Moderator

    I haven’t used an Oyster card which generates statements for a while, but I’ve just tried to set my current card up and the stupid website kept chucking me off.

    11/06/2021 at 17:45 #1020
    Andyboy
    Participant

    Again no statement received this month (for my journeys in May) :-/

    11/06/2021 at 19:13 #1021
    Chris D.
    Participant

    Me neither. I’ve been doing manual CSV exports (which is at least possible; it can be set to export the full 8 week date range in one go).

    17/06/2021 at 18:32 #1025
    Chris D.
    Participant

    I got a response back from the help desk as follows:

    On escalating this to our technical team, there has been an issue identified, which there isn’t a fix for at this time, but they are working on it!

    However, there is a workaround in the meantime. If you set-up your account to receive weekly statements, once you’ve received these then you can revert back to monthly. Strangely, setting statement delivery to a different timeframe can often solve the issue.

    Lastly, after trying these steps, if we still don’t have any joy, unfortunately the only way to retrieve your journey history will be to manually download it until a fix can be created. This is very easy to do and only takes a few seconds.

    I’ve tried setting mine to weekly so we’ll see if it sorts the issue. I did try turning it off and on to no effect some time back so I’m not that optimistic.

    18/06/2021 at 00:40 #1026
    Mike
    Moderator

    That’s an interesting response. Let us know what happens.

    04/07/2021 at 13:21 #1050
    Chris D.
    Participant

    My (monthly) statement is back! Email just received covering the entire month of June. Hopefully it stays that way.

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.