Missing route in SW London

A site visitor queried why they had been charged the zone 1-3 cap instead of the expected zone 1-2 cap recently, and it has thrown up a missing route option between a number of stations in SW London.  The system thinks you’ve gone via zone 3 even when you haven’t.  The problem

Read more

Croydon Tram Incident

Although not specifically an Oyster issue, our thoughts go out to the families and freinds of those who lost their lives in the tram crash this morning, as well as those who are still in hospital.

Using Two Season Tickets in London

The current National Rail Conditions of Carriage are about to be replaced by a new document called the National Rail Conditions of Travel.  The new rules take effect on Saturday 1st October 2016.  Most of the changes are minor, or simply clarify existing wording.  Several clauses have been re-numbered and/or re-ordered to group related rules together.  There are some quite big changes, and one in particular affects multiple seasons in London.  And best of all, it is very good news.

Read more

Bus Hopper arriving 12th Sept

One of the pledges made by Sadiq Khan during his mayoral campaign was to introduce a one hour bus hopper facility. By 2018 TfL hope to allow unlimited bus and tram journeys within the hour, but from next Monday, 12th September, it will be possible to make two journeys while only paying for one. A … Read more

Night tube fares

So the night tube finally started tonight on the Central and Victoria lines. The fares are just normal off-peak fares, including connecting onto any of the through the night National Rail services. Capping also applies, mostly linked to the previous daytime. The detail is as follows: If the time of touch in at the start … Read more

Gatwick truth (updated)

Yesterday I made some journeys to and from Gatwick to check out various questions. I’ve updated the post above, but here are the main points: Auto topup won’t work if you have between £10 and the entry threshold at either Gatwick Airport or the Express gateline (p13/14) at Victoria. The gate will refuse entry citing … Read more

Oyster and Gatwick – The truth

Ever since Oyster was expanded to cover the whole National Rail network within the zones there has been a desire by the government for it to be accepted for journeys on the express services to Heathrow and Gatwick airports. There are a number of issues which have prevented progress, but when Govia Thameslink Railway were awarded the management contract to run Great Northern, Thameslink, Southern and Gatwick Express, enabling Oyster (and contactless as well by now) on the Express was one of the key target deliverables. Initially the idea was to allow Oyster on Gatwick Express services only,

Read more

Gatwick Capping Changes

As if the inconsistencies with pricing along the line between Merstham and Gatwick Airport weren’t already bad enough, it looks like TfL have completely ripped up the rule book with regard to contactless capping once you venture south from zone 6 at Coulsdon South. This means that since May 16th some part-time commuters have seen their daily fares rise by 27%, without any warning at all.

Read more

Authorised User CPC cards

I’d actually forgotten about this issue until I recently came across mention on the TfL site explaining that you can link authorised user cards to an online account.  Originally there was a problem where the name on the card did not match the name that the bank statements were sent to.  I had tried to … Read more