Thanks. I can understand all sorts of incomplete journeys being unresolvable, especially those missing touch-ins or that need a second journey addressed due to an OSI not applying. But I’ve had to call for every type of issue including basic ones (some of them not my fault!). I certainly don’t understand why there’s a blanket stop on Railcard refunds.
At my home station I have forgotten a couple of times when dealing with the ticket office/TVM for something. Then I don’t pass any readers on the way to the platform and out of sight is out of mind. I’d much prefer readers at platform level but understand why that doesn’t happen as a rule.