Hi,
My understanding is that where multiple routes exist the maximum journey time is the one which applies to the most zones involved. In this case that would be 2-1-2-3. As that is within zones 1-3 we use the top table on the Maximum Journey Times page. For a weekday that allows 110 minutes. Sadly you took 111 minutes.
Give the helpdesk a call and I’m sure they’ll refund the extra charges. If you make the journey again I’d suggest using the Jubilee line instead of the DLR as it’s likely to be slightly quicker.
