Reply To: What will I cap at?

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Chris Hein

I applied for a refund of the first journey from Woolwich EL to Chesham and I was surprised to have it declined!

I just checked my itinerary for that trip and it’s as follows

Entry 0930 Woolwich EL
Exit 1051 Paddington EL
Entry 1102 Paddington Underground
Exit 1218 Chesham

Fare was £4.80 for this journey

I can’t see what the reasoning is behind it being declined. The delay was way over 30 minutes, was due to a broken down train at Paddington and I tapped in and out correctly…

Doesn’t seem to be any way of appealing the decision on the email either 🙁