Home › Forums › Fare and Capping Queries › What will I cap at?
- This topic has 15 replies, 5 voices, and was last updated 1 month ago by Chris Hein.
08/04/2023 at 10:45 #4783
On Tuesday I’ve got to do some running around to various places and the journey will basically be firstly via bus to Sidcup then Southeastern to Cannon Street and during the course of the day visiting Barking, Theydon Bois and Amersham on the tube.
Now I’ll be starting my trip at about 7.30am so in the peak time but the off peak and anytime caps for zones 1-6 is identical at £14.90.
However, Amersham is in zone 9 for which the anytime cap is £21.20 but off peak the same as the 1-6 cap of £14.90.
As I am starting my journeys at peak time but I won’t be making the journey to Amersham until it’s off peak will I be capped at £14.90 or £21.20?
Chris09/04/2023 at 05:39 #4784Alan (28481k)Participant
IIRC your rail journeys in peak time will be calculated separately from your off peak cap if you’re using contactless at least, so when you get to Amersham you should be capped at more than £14.9 but hopefully less than £21.2.
As for Oyster, I’m not sure whether such separate calculations exist on the day, or whether you have reached £14.9 in z1-6 before heading to Amersham, I think instead of capping less than £21.2 you will be capped at that price and then get a refund afterwards. But Mike should enlighten us.
Happy Easter!09/04/2023 at 23:47 #4789MikeModerator
It will depend on what you do before 0930. If it’s just a bus then I think you’ll benefit from a bug in that that journey will be treated as part of the off-peak cap. If you also do a train journey before 0930 then expect that to be added to the zones 1-9 off-peak cap.
To explain further, your travel before 0930 will count towards the Anytime cap for zones 1-6. After 0930 it will count towards both the Anytime and Off-peak caps for those zones so the Anytime cap will stop the charges when it is reached. When you go beyond zone 6 you’ll start contributing towards the zone 1-9 off-peak cap and you’ll then stop when you reach it, including the earlier zones 1-6 travel off-peak, but not the pre-0930 travel.
Feel free to post your journey history on Wednesday and I’ll decipher it.14/04/2023 at 09:38 #4825
So here’s an update, My travel plans changed as my friend I was with wanted to go to Heathrow and Chesham.
We used the 51 bus to get to Woolwich and then went through the barriers at 0930 at Woolwich Elizabeth Line with a view to catching the train directly to terminal 5 at Heathrow.
But we hadn’t got to Canary Wharf before we were stuck on this train for an absolute age with the poor driver apologising every few minutes for the delay as something had happened at Paddington
We got to Tottenham Court Road where we were told this train is now only going to Paddington (not stopping at Bond Street either). When we got there we found that all services from Paddington to Heathrow were suspended with the exception of the Heathrow Express – Incredibly, despite this there was no ticket acceptance on the Heathrow Express and passengers were told they’d need to buy a ticket to use it (at a hugely inflated price) so at this point we opted to go to Chesham first using the Circle line to Baker Street and grabbing the Metropolitan line there.
This also was a near disaster as the Chesham train then decided it was only going to go as far as Rickmansworth but there was a second train to Chesham directly behind. (Journey from Woolwich EL to Chesham was 2 hours 48 minutes!)
From Chesham we went back to Harrow on the Hill and got the X140 to Heathrow and got the Picadilly line from there back to Hammersmith and changed to a Hammersmith and City train to Shepherds Bush Market for Westfield.
Final leg was from Shepherds Bush on the Central Line to Woolwich – Changing at Bond Street for the Elizabeth line back to Abbey Wood – again due to a 20 minute wait at Bond Street we doubled back to Paddington to get on the Elizabeth Line a stop early and get a seat!!
We were capped at £14.90 despite using the bus before 0930
Didn’t get to Theydon Bois as ran out of time with all the delays – the network was definately suffering from some after Bank Holiday blues! 🙂14/04/2023 at 11:45 #4826Alan (28481k)Participant
That’s brilliant because the bus fare doesn’t distinguish between peak and off peak, the bus fares are always counted towards off peak cap even before 0930!14/04/2023 at 18:54 #4827Mike (admin)Keymaster
Yes, that certainly seems to be the case. What I’m not sure is whether it’s supposed to be the case. If not it could get fixed at any moment.16/04/2023 at 23:36 #4838
I applied for a refund of the first journey from Woolwich EL to Chesham and I was surprised to have it declined!
I just checked my itinerary for that trip and it’s as follows
Entry 0930 Woolwich EL
Exit 1051 Paddington EL
Entry 1102 Paddington Underground
Exit 1218 Chesham
Fare was £4.80 for this journey
I can’t see what the reasoning is behind it being declined. The delay was way over 30 minutes, was due to a broken down train at Paddington and I tapped in and out correctly…
Doesn’t seem to be any way of appealing the decision on the email either 🙁16/04/2023 at 23:42 #4839
I just checked realtraintimes and that shows the 0933 train that I caught from Woolwich arrived at Paddington 50 minutes late.
Makes it a bit of a waste of time having these service delay refunds if they get mysteriously declined17/04/2023 at 00:14 #4840MikeModerator
Can you copy the balances and charges/deductions for each tap of that journey. I’m struggling to see how you get £4.80.17/04/2023 at 14:22 #4847
09:30 – 12:18 Woolwich [Elizabeth line] to Chesham £4.80 £29.30
12:18 Touch out, Chesham +£1.60 £29.30
11:02 Touch in, Paddington (Bakerloo, Circle/District and H&C) £3.20 £27.70
10:51 Touch out, Paddington [Elizabeth line] +£3.20 £30.90
09:30 Touch in, Woolwich [Elizabeth line] £6.40 £27.70
I copied and pasted it in from my Oyster Account 🙂
Chris17/04/2023 at 18:35 #4848Mike (admin)Keymaster
I don’t know why but I thought you had a railcard. Oops!
I think you’ll need to call the helpdesk and ask them why it was refused. It might be because it wasn’t just a journey on the Elizabeth line, but that shouldn’t make a difference.18/04/2023 at 09:26 #4850
No Railcard for me I’m afraid lol
I’ll give the helpdesk a call today and report back25/04/2023 at 09:47 #4865
I finally managed to get a chance to call the TfL helpdesk. Unfortunately, the lovely person I spoke to was unable to see the reason why the service delay refund was declined.
She added they can see tube delays but can’t see the details for issues on the Elizabeth Line.
She suspects however that as the daily cap was reached that there may be no refund to pay out.
She suggested to fill a form out online and see if I can find out the exact reason to be sure.
Chris26/04/2023 at 14:49 #4870
I’ve now found and filled in the form on the TfL website and also attached the screenshot that I took showing the 50 minute delay from Real Train Times.
Just a waiting game now 🙂
Chris03/05/2023 at 14:00 #4894
Update. TfL have contacted me this afternoon and have refunded £3.20 to my Oyster card
So that’s good news 🙂04/05/2023 at 10:41 #4895
Surprisingly, the refund didn’t go onto my Oyster card this morning as expected so I’ve emailed them back to find out when they’ll put it on
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