Hi,
Thanks for the reply! I didn’t think to note the error code, but based on the wording, I think it must have been “55 – Already Used”. The text of the error message on the screen was “Card already used”.
As for the journey history, yes I also wondered when the auto top up took place. The app didn’t say but the journey history reveals it happened on the attempted touch in:
Sunday, 21 May 2023 £14.70 daily total
21:45 – ???? Stockwell to [No touch-out] £4.20 £20.45
21:45 Touch in, Stockwell £4.20 £20.45
21:45 Auto top-up, Stockwell +£10.00 £24.65
???? – 19:08 [No touch-in] to Stockwell £4.20 £14.65
16:15 – ???? Barking to [No touch-out] £4.20 £18.85
16:15 Touch in, Barking £4.20 £18.85
12:34 – 13:13 Elephant & Castle [London Underground] to Barking £2.10 £23.05
13:13 Touch out, Barking +£2.10 £23.05
12:34 Touch in, Elephant & Castle [London Underground] £4.20 £20.95
My best guess was that there was an open journey, even though the touch at Stockwell at 19:08 was out.