I have received the following from London TravelWatch.So good news. Thanks for your support:
I hope all’s well with you. Since I wrote to you I’ve had a reply from both Greater Anglia and the RDG.
I’m pleased to let you know that, by using your 60+ Oystercard and another ticket from Harold Wood to Ipswich means the train doesn’t have to stop at Harold Wood for it to be a valid ticket. This has been confirmed by both Greater Anglia and the RDG. I’m glad this has been confirmed as I did wonder if the terms and conditions may’ve changed and we were unaware of it.
Greater Anglia has asked I pass on their sincerest apologies for the confusion that’s been caused as nothing is worse than being given the wrong information by their Customer Relations team and Train Manager. I would like to assure you this is being taken up, internally, as a training issue. However, they would like to identify the Train Manager and have asked for the time and date of your journey. Greater Anglia will then be able to take up the matter with them directly. Can you please give me this information and I’ll pass it onto Greater Anglia.