More hassle!
I used my Oyster card for the first time. Travelled to Farringdon on Thameslink. Walked over to the tube station and asked the guy to add my railcard to the oyster.
He takes me over to the machine and says as my oyster isn’t registered it will ask me for more details. So I had to put in my post code and create a password. He adds the railcard details and all is good – so I think.
(I couldn’t register my Oyster card, because when I tried to register it said I had to use it first!)
The next day I try to add the Oyster card to my tfl go app. It asks for my oyster’s memorable word or date. I don’t have a memorable word. So I can’t add it. I phone the tfl helpline. The assistant asks when I bought the card and how did I load money on it, I check my banking app and give her the exact date. She says the date is wrong! She asks for the balance on the card, that’s wrong too! She asks where it was last used. Also wrong. She can see my Oyster card and she can see that the disabled railcard has been added to it, but she can’t help me get it on my app. So I can’t see the balance or check journey history online. She’s raised it to the tech team, up to 15 days for a response.
What is causing all this?