Mike
Thank you. I am forwarding the MD’s reply to me to Heidi Alexander and Lord Hendy. It’s completely unacceptable for this culture to prevail in the newly nationalised railway system led by complete ignorance by a highly paid public servant using civil powers through his staff to threaten passengers like me who stick to the rules and know more about the National Rail Conditions of travel than he does. I’ll let you know what response I get.
Regards