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When I had my 60+ Oystercard before my freedom pass when a tap in or tap out was not recorded for whatever reason there was no penalty charge ever initiated.
My brother had a tap in fail to record a couple of days ago at West Drayton and now finds that a £0.10 charge has been made to his bank card used to pay the annual fee.
Is this now an unwarranted change of policy that a charge made through correct use of the barriers or will the charge that is presently showing as pending fall off the system in a few days.Hi Malcolm,
I also have a 60+ Oyster and I’ve never seen anything like a charge made to the credit card. However, whenever I use contactless I do get a 10p authorisation. This is replaced by the actual journey charge overnight, or a couple of days later if it’s an incomplete journey. I think it’s likely that your brother may have used his bank card at West Drayton instead of the 60+ card. I’ve done it myself a couple of times. I suggest he registers his bank card on his TfL account and then sees what history it shows. The helpdesk will refund the charge if one has been properly made. They don’t like doing it too many times though, as I found out the third time.
Mike thanks for quick reply he assures me he did use 60+ card as it is in different wallet to bank cards I copy the journey history below.
15/08/2024 £0.00 daily total
18:12 – 18:43 to West Drayton [National Rail] £0.00 £0.00
18:43 Touch out, West Drayton [National Rail] £0.00 £0.00
18:12 Touch in, £0.00 £0.00
17:32 – 17:41 Queen’s Park to Paddington (Bakerloo, Circle/District and H&C) £0.00 £0.00
17:41 Touch out, Paddington (Bakerloo, Circle/District and H&C) £0.00 £0.00
17:32 Touch in, Queen’s Park £0.00 £0.00
???? – 13:56 [No touch-in] to Queen’s Park £0.00 £0.00
13:56 Touch out, Queen’s Park £0.00 £0.00On the outward journey no barriers as used the direct link between Crossrail and Bakerloo.
Hi Malcolm,
There are two issues with that history. First is the lack of a touch in before 1356, I presume that was at West Drayton. Second is the lack of a description for touching in at 1812, presumably at Paddington. I’d be interested to know which gateline was used for that touch in.
Whilst not wanting to disbelieve anyone, I would certainly be adding the bank card and checking for any history. 10p authorisations are only made when using a bank card for a journey, and usually only on the first touch of a day.
The break at Paddington was a personal needs requirement and the tap in was indeed at Paddington Crossrail gate line.
Can only assume the time difference at Paddington between touches of 31 minutes was within the OSI allowed.
Thanks for your help Mike and I will advice him to add his bank card to oyster account so as to see any potential card clash.
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