Automatic Refund for Same Station Exit

Home Forums Using Oyster Automatic Refund for Same Station Exit

  • This topic has 1 reply, 2 voices, and was last updated 3 weeks ago by Mike.
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  • #3267
    Darren L
    Participant

    On TFL, the website states:

    We aim to automatically refund you for a same station exit if you have not had one in the last 7 days.

    How is this automatic refund claimed? Can I just expect a refund on my Oyster card of the charges? And does it only apply to one of the three categories (0–2 mins, 2–30 mins, 30+ mins) of same station exits?

    #3268
    Mike
    Moderator

    Hi Darren,

    If it is applied automatically then you won’t need to claim. It will be added onto your balance next time you touch in within 3 days of the refund being generated. You should also get an email if your card is registered. I’m not sure whether it applies to all categories or not.

    If you haven’t received a refund or email after 48 hours then you can claim by calling the helpdesk.

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