Since the last fares change, my normal route, Dartford to Marble Arch peak has been charged at £8.90 each way for a total of £17.80 a day, not reaching the Zones 1-8 cap if I don’t have any other travel during the day which I normally don’t. The back-office processing has been reducing this to £17.40 a day, using, I believe, a Zones 1-3 cap and two peak single Zones 4-8 fares. Due to the £1.50 threshhold, I have been getting a refund of £1.60 every 4 days, curiously sometimes in the morning but more often in the evening when I touch in for my return journey. I have now, however, gone 6 days without a refund. Has something changed, either the threshhold, or aren’t they using the combination of caps and extension fares any more?
Seems to have been a glitch rather than anything more sinister. With heat warnings and train strikes I hadn’t been travelling as regularly as usual and eventually got 4 days worth or refunds after 6 days and then 2 days later got another 4 days worth so it’s all caught up again. When I got the first refund I had to touch in twice, first time I got an error try again message, not sure if that was connected.
I’d need the error number displayed on the gate to know what might have happened, though I doubt it’s connnected to the pick up of the refund. It is possible that some touch data was delayed getting to the central system or that there was a problem running the overnight process which caused the delay. Good that you’re now up to date.