Oyster card with £**.*8 balance

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  • This topic has 5 replies, 3 voices, and was last updated 1 month ago by K.
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  • #5623
    K
    Participant

    Hello,

    I have an oyster card from 2014, and I would like to ask one thing about it.

    Around 2015, I took a riverboat service whose fare was £6.12, and that made my oyster card balance end with 8 pence. Is there possibly a way to make the balance £**.*0 (or £**.*5) once again by topping up or other methods? If anyone knows a solution, I would like to kindly ask for some advice. Thank you in advance.

    #5627
    Mike (admin)
    Keymaster

    Hello,

    Sorry for the delay. I think the only possibility is if you ask a ticket stop shop whether they can do it. I don’t know for sure, but they might be able to. Ticket machines will only allow multiples of 5p or 10p. Online it’s multiples of £5.

    The only other way to get the balance back is to refund the card, but if you needed another one it would now cost the £7 fee. Once refunded the old card is deactivated.

    #5629
    K
    Participant

    Dear Mike,

    Thank you very much for taking your time in checking out my question.

    Today, I went to a local Oyster ticket shop and asked the agent if I could top up with £10.02 – and guess what, it worked!!!!!!!
    There were no issues in making the transaction.

    So I was able to get the card end with zero after almost 10 years! Mystery solved!

    Thank you so much!!!

    K

    #5631
    Mike (admin)
    Keymaster

    Good to know. Thanks for coming back with the answer.

    #5633
    Chris Hein
    Participant

    Just to add here that if you top up using the TfL Oyster App the minimum you can top up with is £10.
    You can only do a minimum top up of £5 on the website for some reason.

    I actually find the lack of ability to be able to top up online with any value above £5 to be a nuisance as I feel it would make more sense to be able to top up £5.25 to cover a day cap on the buses and trams.

    Chris

    #5634
    K
    Participant

    Hi Chris,

    Thank you for the follow up. I also considered online top-up, hoping that I could enter an amount in the unit of 1p, but it wasn’t the case.
    I agree with your £5.25 opinion, and also think it would be better if there’s an option to do so, as not every Oyster card holder comes to London often.

    K

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