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Hi Mike,
My Oyster card has been overchaged for a journey yesterday.
I touched in at Willesden Green, touched out at West Hampstead (Underground) and re-entered at West Hampstead (Overground), and touched again at Highbury & Islington (Victoria line standalone reader) with the intention to end my journey there, as I switched to a National Rail ticket for travel to Royston.
However, it didn’t close my journey, but instead, started a new journey.
What did I do wrong?
Sunday, 09 March 2025
£5.95 daily total
17:37 – 18:23 Hackney Central to Willesden Green £1.30 £29.50
18:23 Touch out, Willesden Green +£3.35 £29.50
18:05 Touch in, West Hampstead [London Underground] £3.35 £26.15
18:04 Touch out, West Hampstead [London Overground] +£3.35 £29.50
17:37 Touch in, Hackney Central £4.65 £26.15
09:31 – ????
Willesden Green to [No touch-out] £0.00 £30.80
09:31 Touch in, Highbury & Islington £0.00 £30.80
08:56 – ????
Willesden Green to [No touch-out] £4.65 £30.80
09:08 Touch in, West Hampstead [London Overground] £3.35 £30.80
09:07 Touch out, West Hampstead [London Underground] +£3.35 £34.15
08:56 Touch in, Willesden Green £4.65 £30.80Hi Michael,
That’s a mystery. You’ll need to get onto the helpdesk for that, and push them to explain exactly what happened. The bit I really don’t get is the summary line “09:31-???? Willesden Green to [No touch-out]” when the only touch beneath that is the entry at Highbury.
Let me know what they say.
My thought/question is did the touch at HHY continue the existing journey (rather than start a new one)?
My thought/question is did the touch at HHY continue the existing journey (rather than start a new one)?
It’s a possibility, though not what it should have done. Let’s see what TfL come back with.
Ok, I’ve recreated this tonight, so it’s definitely not something you’ve done wrong. I’ll also be chasing up a refund.
I tried the reverse journey (touched the platform reader after alighting a Great Northern train, changed at West Hampstead and exited at Willesden Green) the past weekend and there was no problem.
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