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Not sure whether this belongs in here or warrants a separate thread, but I have noticed that when I try to top up my Oyster card online via the TfL website, it deducts £2.40 credit from the amount by which I top up. This would appear to be a fixed amount regardless of how much you top up by, so for example if you ask to top up by £5 you only actually get £2.60 more on your card, £10 means you top up by £7.60, £20 means you get £17.60 and so on.
Does this mean that TfL is charging you a £2.40 admin fee for the convenience of topping up online instead of having to queue up to top up at the machines at Underground stations (or at an Oyster Stop newsagent or convenience store)? That is the first I’ve heard of this, but I usually top up my Oyster card at a Tube or National Rail station ticket machine rather than online.
I rode the Elizabeth Line for the first time during a recent trip to London. I travelled from Euston Square to East Putney via Farringdon, the Elizabeth Line and Paddington and was charged £2.60 for the journey but received an automated refund of £1.30 when I touched out of the Elizabeth Line at Paddington, effectively reducing the fare that I paid to £1.30. What is the purpose of this automated refund? Do you always get one when you change between the Elizabeth Line and the Underground at Paddington?
I think it said on the TfL website when I tried to apply for a refund that my refund would be credited to my account next time I tapped my Oyster card on a card reader.
UPDATE: I have now got it sorted (hopefully!). I tried phoning TfL Customer Services, and after waiting about 30 minutes for a reply and a further 30 minutes to be put through to their refunds department they told me that because I don’t expect to visit London at any time in the near future they would pay it straight into my bank account in the next few days so I gave them my account details. They just had to ask me for details of two previous journeys that I had made to ensure that I was who I said I was.
I tried to log onto my TfL account using my phone as soon as I realised that I had an incomplete journey, but that day’s journeys didn’t show up on my account then and there: I am guessing that it takes a few hours or a day or two for the system to update itself.
- This reply was modified 2 years, 1 month ago by Alan Yearsley.