Is anyone else having problems signing into their accounts on the TfL website? Every time I try to log in I have to complete the wretched captcha puzzle at least twice and often three times. It’s not because I get the pictures wrong either. After the first attempt I’m redirected back to the “are you a human” page before getting another captcha.
I know TfL are trying to prevent unauthorised access, but I can’t help thinking they’re using a sledgehammer to crack a peanut here.
Yes – I had to do it even more than three times, and tick “I am human” 3 or 4 times.
I find those picture puzzles really difficult as well – I had to click on pictures containing a bicycle several times, and I didn’t think it was clear which ones were.
I was beginning to think that perhaps I wasn’t human!
Me too, thought it was just me!
Rarely use the website these days just the app but wanted to check which car was being used for auto top-up on my daughter’s Oyster card as a couple had expired during the pandemic and this drove me crazy. Got in eventually though.
Thanks for the comments, nice to know it’s not just me.
Yes me also, gave up after 4 attempts. The pictures are abysmal quality and you have to get far to many correct. Can’t find anywhere to complain to yet.
Well you’ve sort of complained now. TfL are aware of this thread.